DELIVERY AND PAYMENT CONDITIONS
Office (business, claims) – adress for sending packages – nám. Svobody 160, 76315 Slušovice
PLEASE SEND RETURNS AND COMPLAINTS TO:
Obchod s drevenymi hrackami, nám. Svobody 160, 76315 Slušovice, Czech Republic
Payment for the order can be made:
– in cash upon personal pick up
– cash on delivery at the place specified by the buyer in the order in CZK or EUR currency ( only CZ and Slovak Republic )
– payment in advace by wire transfer ( Europe, World )
payments in CZK: by cashless transfer in advance to the seller’s account No. 2100207251/2010, maintained at Fio banka, a.s. (hereinafter referred to as “seller’s account”). The order number serves as a variable symbol
payment in EUR: IBAN – CZ2220100000002500207285
In the case of non-cash payment, the order is confirmed when the payment is credited to the seller’s account.
In the event that the way of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this way of transport.
For each country, the transport pric eis dirrefent. Please contact us for shipping quote.
Personal pickup – FREE of charge
For cash on delivery packages:
According to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If the buyer does not take over the goods within the period set for picking up the goods and the package is returned to the seller, the seller is entitled to demand from the customer a fee for costs associated with two-way transport and packaging in the amount of CZK 200 (in words: two hundred crowns)
If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method. In this case, the buyer is obliged to pay the costs in advance to the seller’s account.
When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods. In the event of any defects, report this to the carrier immediately and write a note about packaging damage in the transport document. In the event of a damage of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier. By signing the delivery note (conveyance note), the buyer confirms that the shipment of goods met all conditions and requirements and that any later claim regarding damage to the package of the shipment cannot be taken into account.
CLAIMS – damage of goods during transport – PROCEDURE:
Most parcels go perfectly fine, but unfortunately it can sometimes happen that the carrier breaks the goods on the way to you, or somehow devalues them. We will send you new goods immediately, but the following documents must be provided:
The complaint must be reported within 48 hours of receiving the package, otherwise it cannot be accepted.
If the packaging is visibly damaged, even minimally, or the cardboard is damaged, dented, etc., the recipient is obliged to write a Damage Report with the carrier. If the carton is badly damaged, please do not accept the shipment and indicate this on the waybill.
We also ask for the following photo documentation so that the claim can be recognized:
– a photo of the entire package with the carrier’s label, in the place where the cardboard is damaged – even minimally. if the outer packaging is not damaged, then a photo of the package with the carrier label from any side.
– photo inside the package, how the goods were packed
– a photo of the damaged goods
– do not throw away the goods or the packaging, keep the packaging, it is possible that the carrier will request more photo documentation
Thank you for your understanding, you will make the complaint process easier for us and you will have new goods immediately.
DELIVERY AND PAYMENT CONDITIONS
Office (business, claims) – adress for sending packages – nám. Svobody 160, 76315 Slušovice
PLEASE SEND RETURNS AND COMPLAINTS TO:
Obchod s drevenymi hrackami, nám. Svobody 160, 76315 Slušovice, Czech Republic
Payment for the order can be made:
– in cash upon personal pick up
– cash on delivery at the place specified by the buyer in the order in CZK or EUR currency ( only CZ and Slovak Republic )
– payment in advace by wire transfer ( Europe, World )
payments in CZK: by cashless transfer in advance to the seller’s account No. 2100207251/2010, maintained at Fio banka, a.s. (hereinafter referred to as “seller’s account”). The order number serves as a variable symbol
payment in EUR: IBAN – CZ2220100000002500207285
In the case of non-cash payment, the order is confirmed when the payment is credited to the seller’s account.
In the event that the way of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this way of transport.
For each country, the transport pric eis dirrefent. Please contact us for shipping quote.
Personal pickup – FREE of charge
For cash on delivery packages:
According to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. If the buyer does not take over the goods within the period set for picking up the goods and the package is returned to the seller, the seller is entitled to demand from the customer a fee for costs associated with two-way transport and packaging in the amount of CZK 200 (in words: two hundred crowns)
If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods, or costs associated with another delivery method. In this case, the buyer is obliged to pay the costs in advance to the seller’s account.
When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods. In the event of any defects, report this to the carrier immediately and write a note about packaging damage in the transport document. In the event of a damage of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to accept the shipment from the carrier. By signing the delivery note (conveyance note), the buyer confirms that the shipment of goods met all conditions and requirements and that any later claim regarding damage to the package of the shipment cannot be taken into account.
CLAIMS – damage of goods during transport – PROCEDURE:
Most parcels go perfectly fine, but unfortunately it can sometimes happen that the carrier breaks the goods on the way to you, or somehow devalues them. We will send you new goods immediately, but the following documents must be provided:
The complaint must be reported within 48 hours of receiving the package, otherwise it cannot be accepted.
If the packaging is visibly damaged, even minimally, or the cardboard is damaged, dented, etc., the recipient is obliged to write a Damage Report with the carrier. If the carton is badly damaged, please do not accept the shipment and indicate this on the waybill.
We also ask for the following photo documentation so that the claim can be recognized:
– a photo of the entire package with the carrier’s label, in the place where the cardboard is damaged – even minimally. if the outer packaging is not damaged, then a photo of the package with the carrier label from any side.
– photo inside the package, how the goods were packed
– a photo of the damaged goods
– do not throw away the goods or the packaging, keep the packaging, it is possible that the carrier will request more photo documentation
Thank you for your understanding, you will make the complaint process easier for us and you will have new goods immediately.